The day before
- Confirm call time, address, and parking instructions with your lead.
- Iron your uniform. Polish your shoes.
- Pack a small bag: water, snack, breath mints, hair tie, blister bandages.
- Get a real night of sleep. Standing for five hours is harder than it sounds.
Arriving on site
- Arrive 60–90 minutes before guests, or whatever your lead specified.
- Find the lead, sign in, get your table assignment.
- Help set up if asked. Always help set up if asked.
- Inspect your table: chips counted, cards shuffled, layout square, dolly/marker on hand.
During the event
- Greet every guest who sits down. Smile.
- Explain the game to anyone who looks unsure. No condescension, ever.
- Watch your pace. Match the table — fast for experienced players, slow for newcomers.
- Take rotated breaks when the pit boss calls them. Don't disappear unannounced.
- If a dispute starts, stay calm, call the lead, let them rule.
Table closeout
- When last call is announced, encourage final bets but don't rush guests.
- After the final hand, count chips back into the rack. Match the starting count.
- Cover or break down equipment per your lead's instructions.
- Sign out. Thank the lead. Ask for feedback — every time.