Treat the host like a VIP — even when you don't know who they are
You usually won't know which guest is the host. Assume every guest could be. Never complain in earshot, never check your phone at the table, never sit unless invited.
Don't talk shop with other dealers in front of guests
Conversations about pay, hours, other gigs, or anything operational stay in the staff room. At the table, the only conversation is the game and the guests in front of you.
Conflict resolution
If a guest is upset, never argue. Listen, repeat back what you heard ("I want to make sure I understand — you felt..."), and call your lead if you can't resolve it on the spot. Most upset guests calm down the moment they feel heard. The ones who don't are the lead's job, not yours.
Gratuity rules
If tips are allowed at the event, accept them with a "thank you, that's very kind." Never solicit. Never look disappointed at the size. If your company pools tips, drop them in the pool that night — not after.
Client communication after the event
Unless explicitly invited, don't follow up with guests or hosts directly after an event. The booking relationship belongs to the operator, not to individual dealers. Going around them — even with good intentions — is the fastest way to lose your spot on the roster.